Frequently Asked Questions

We offer comprehensive technology services including web development, mobile app development, digital marketing, UI/UX design, e-commerce solutions, and software consulting. Our team specializes in custom solutions tailored to your business needs.

Project timelines vary based on complexity and requirements. Simple websites typically take 2-4 weeks, while complex web applications may take 2-6 months. We provide detailed project timelines during our initial consultation.

Yes! We provide ongoing support, maintenance, and updates for all our projects. Our support packages are flexible and can be customized based on your needs. We also offer 24/7 email support and emergency assistance.

Absolutely! We work with clients globally. We use modern collaboration tools like Slack, Zoom, and project management platforms to ensure smooth communication and project delivery regardless of location.

We offer professional training in PHP programming, JavaScript & React, HTML & CSS, digital marketing, database management (MySQL), and computer literacy. All courses are designed for both beginners and intermediate learners.

Yes! Our courses are structured to accommodate learners at all levels. We start with fundamentals and gradually progress to advanced topics. Our HTML & CSS course is perfect for complete beginners.

Yes, we provide industry-recognized certificates for all completed courses. Some of our courses, like digital marketing, also offer Google certification opportunities.

We maintain small class sizes to ensure personalized attention. Most courses have a maximum of 15-20 students, allowing for interactive learning and individual support from instructors.

We accept multiple payment methods including mobile money (MTN Money, Airtel Money), bank transfers, credit/debit cards (Visa, Mastercard), and cash payments at our office. All payments are secure and receipts are provided.

Yes! We offer flexible payment plans including monthly, 6-month, and annual options. The 6-month and annual plans come with significant discounts (25% and 33% respectively).

We offer a 14-day money-back guarantee for all courses. If you're not satisfied within the first two weeks, we'll provide a full refund. For custom projects, refund terms are discussed during the contract phase.

You can reach our support team via email at support@chglobal.com, phone at +250 788 123 456, or use our live chat feature. We typically respond to support requests within 24 hours during business days.

Our office hours are Monday to Friday, 8:00 AM to 6:00 PM, and Saturday 9:00 AM to 2:00 PM (East Africa Time). We're closed on Sundays. For urgent technical issues, you can email us anytime.

Yes! We offer customized corporate training programs for teams and organizations. We can conduct training at your location or our facility. Contact us for corporate training packages and group discounts.

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Yes, we provide certificates of completion for all our courses upon successful finishing.

We teach HTML, CSS, JavaScript, PHP, Python, and database management with MySQL.

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